The following was a conversation I had with a tech agent at Rogers. He was the fourth such tech agent. I saved the conversation, but before I did much of it was deleted where he later lies to me that the system was down and under repair. This was after chatting to three different tech agents for over an hour, non of which knew the system was apparently down. So basically, after dealing with Rogers for over an hour, I was shuffled around to four agents, lied to and then hung up on with no resolve to my request for service. 

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Please standby, you will receive an alert when we're available to help. 5:02 PM  Support session established with Michael.

Hi, I’m Michael from Rogers! May I have your name please?

Thank you Jean, how are you today?

Superb, And you?

I'm not too bad, what can I help you with?

I received e-mail informing me the point program is going to stop. I'd like to redeem my points. I went to my account, selected rewards and get a message they cannot process my request right now,

Hmm that is odd, I'd be happy to look into that for you.

let's get some account details, please provide them in the secure link below.

https://safesend.rogers.com/?

Thank you for the information; we appreciate your cooperation. Please permit me 1-3 minutes to access and review your account information.

So that should have fix it, please log out and back in and let me know if that helped?

The account wasn't properly linked before, so it should be all set now

OK. I just tried again and got same message

Still what is the message you're getting?

Sorry, we can't process this request right now. Please contact us through Live Chat or at 1-888-ROGERS1 (764-3771) to sort things out. - noAccounts Error

Are you getting it before you can review the rewards or just when you try an redeem?

Before

Hmm that is odd then.

Should I relog in?

So the from here I will get you to speak to the technical support team to better look into this.

If you haven't yet since I did the adjusting please do.

That is a key piece .

Just logged out and back in. Same message. But before I log in they ask if I want to link my services?

How did it look? Hmm I did removed the old one, and re add it.

Ok so next i will get you to speak to tech to better investigate why it won't come up.

How did what lokk? 5:17 PM  Michael has sent a link:wirelesschat.rogers.com

Please follow the link above to speak to the tech team

The website, were you able to view rewards?

So just give them a chat.

Thank you for being a loyal Rogers customer. It was my pleasure to assist you.

Have a great day! 5:18 PM  Michael has ended the session.