Tech Support: 'I need you to right-click on the Open Desktop.'

Customer: 'OK.'

Tech Support: 'Did you get a pop-up menu?'

Customer: 'No.'

Tech Support: 'OK. Right-Click again. Do you see a pop-up menu?'

Customer: 'No.'

Tech Support: 'OK, sir. Can you tell me what you have done up until this point?'

Customer: 'Sure. You told me to write 'click' and I wrote 'click'.'

Tech Support: 'OK. At the bottom left hand side of your screen, can you see the 'OK' button displayed?'

Customer: 'Wow! How can you see my screen from there?'