Part 2 - See Part 1 here: http://www.ebaumsworld.com/user/blog/DarthTolkien/view=80464623

 The saga continues...

Email #1 to Customer Service. I write all of the above with the subject:  The truth about trying to upgrade to a HD Receiver. Here is the response word for word:

Subject

The truth about trying to upgrade to a HD Receiver

Discussion Thread

Response (Venison F. - 100114586) - 12/09/2008 11:05 AM

Dear XXXXXX

Thanks for writing and letting us know your concerns about the problems that you've encountered with your equipment upgrade. I see that you're one of our valued customers since 01/29/05 and would like to let you know that we appreciate your business. Let me begin by assuring you that service experiences like the one you had are rare and we certainly do not take them lightly. We're constantly reviewing our policies to ensure that we're ... Read more ...

This is what happened when I wanted to upgrade to an HD reciever from DirecTV.

I recently purchased a LCD HD TV and decided to upgrade to a HD Receiver. At the same time I was going to cancel the secondary receiver in the Computer Room since I never watched TV in there. The following is what happened when I tried to do JUST THESE TWO THINGS. I apologize for not getting anyones name. They did give them but I am horrible with names. All times are Central Standard and not exact:

Call #1 (Roughly 12:50 PM) Male answers (After going thru automated menu.) I say hello I would like to upgrade to a HD Receiver. He says ok, would I be interested in an HD DVR? I say no just a HD Receiver. He asks my name and phone number. He then says that his computer is acting up (I believe he said it was updating itself.) and it will be a couple of minutes. After 8-10 minutes he says his computer is OK but he wants to make sure I am not double charged for the HD Receiver.  He then remembers I as ... Read more ...