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1. "On my holiday to Goa in India, I was disgusted to find that almost every
restaurant served curry. I don't like spicy food."
2. "We went on holiday to Spain and had a problem with the taxi drivers as they
were all Spanish."
3. "We booked an excursion to a water park but no-one told us we had to bring
our own swimsuits and towels. We assumed it would be included in the price."
4. "We found the sand was not like the sand in the brochure. Your brochure shows
the sand as white but it was more yellow."
5. "No-one told us there would be fish in the water. The children were scared."
6. "Although the brochure said that there was a fully equipped kitchen, there
was no egg-slicer in the drawers."
7. "The roads were uneven and bumpy, so we could not read the local guide book
during the bus ride to the resort. Because of this, we were unaware of many
things that would have made our holiday more fun."
8. "It took us nine hours to fly home from Jamaica to England. It took the
Americans only three hours to get home. This seems unfair."
9. "I compared the size of our one-bedroom suite to our friends' three-bedroom
and ours was significantly smaller."
10. "The beach was too sandy. We had to clean everything when we returned to our
11. "The brochure stated: 'No hairdressers at the resort.' We're trainee
hairdressers and we think they knew and made us wait longer for service."
12. "When we were in Spain, there were too many Spanish people there. The
receptionist spoke Spanish, the food was Spanish. No one told us that there
would be so many foreigners."
13. "It is your duty as a tour operator to advise us of noisy or unruly guests
before we travel."
14. "They should not allow topless sunbathing on the beach. It was very
distracting for my husband who just wanted to relax."
15. "I was bitten by a mosquito. The brochure did not mention mosquitoes."
16. "My fiancée and I requested twin-beds when we booked, but instead we were
placed in a room with a king bed. We now hold you responsible and want to be
re-reimbursed for the fact that I became pregnant. This would not have
happened if you had put us in the room that we booked."
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