32 Job Secrets People Weren't Supposed To Share.
Corporate secrets that should not have gotten out into the vast world.
Published 2 years ago in Wow
2
Worked at a major cable/ISP and there 4 billing cycles. They upgraded the billing system, but did something wrong, and all but the current cycle got a late charge. But instead of fixing it immediately, we were told to credit their account if the customer called in. I did the math, and for the size of our city, and the 3/4 of people wrongly charged, it was over a million USD. Most people just pay their bill and don't look to close.
10
I worked for a restoration company. One time an elderly woman called them to clean her house. She was a hoarder or there had been a fire. I can’t remember. Anyway, the company charged $57,000 for the work to be done, but in actuality they couldn’t even get the charges to add up to $20k. She couldn’t file this on her insurance. There are other examples of gross overcharging, but this is the worst I know of that wasn’t on the large loss side. The lesson here, if you have water, fire, mold, or hoarder damage and call in a company to clean it up, go through every line item on the invoice. Every single one.
12
They are out of business now, but in the early 90s I worked at Radio Shack for a year and a half. When people would return an item because it didn't work, the manager of the store would just box it back up and sell it again as if it were new. When I asked him about it he said, "Hopefully they will return it to a different store." I nearly got fired when I refused to sell a guy a walkie talkie CB radio that I knew didn't work. The guy was on his way out for a hunting trip and was buying three of these for him and his friends. We had two and the third was the broken one. In front of the customer, I told the manager that one didn't work and I had tested it. The guy was happy I told him, we arranged for him to get the last one he needed at a different store and off he went. The manager was livid with me and nearly fired me. I'm sorry, I'm not sending people out into the forest with gear I know doesn't work. Hilariously, a few months later the manager was caught stealing from the store and got fired.
17
One of our best restaurant in my town is locally famous and everyone goes there. They say everything is homemade. The thing they are famous for is the hot beef sandwiches… with “homemade” potatoes and gravy… and the fish fry. The fish fry they also have during the week listed as an entree called the cod platter. It is instant Sysco brown gravy mix and instant Sysco mashed potatoes… the cod is only fresh and fried on Fridays. If you order it during the week it is frozen breaded Sysco “fish fillets” aka a blend of random fish shaped into a stick.
18
Your warranty service part that took eight months actually arrived three weeks after they paid the invoice. They didn't even order it for seven months. They told you it was manufacturing delays and supply chain issues but in reality they couldn't afford to pay their bills and had to pick and choose which orders to place. You weren't a priority. They were just really bad at budgeting and damage control.
22
I worked for a large construction company and the sales guys would intentionally omit items from contracts because they received incentives for what would then become a “change order”. Me: “You forgot to include any framing in this contract” Sales weasel: “oh, I guess it’s a change order then.” *customer cries*
23
The stain protector is only useful if you actually file a claim. It isn't a magic f*****g potion. Most furniture companies sell some sort of stain protector as an add on. People buy it, thinking it has some magic ability to prevent stains over the life of a piece of upholstery, then, five years later, spill some Kool-Aid on that s**t, and the stain doesn't come out. With most of these protectors, there's a warranty claim process that will get you a new sofa (or a new set, if your sofa pattern isn't made anymore), but nobody ever files a claim. That's the gimmick. The company is counting on you not actually holding them to the deal that they made you, and virtually nobody does.
30
I worked at a candy bagging warehouse like the crappy .99 gas station candy where we would even make trail mix by hand. Tons of sweat would drip into the mix because we would be in a 100f plus room with little ventilation. Also my boss was a hunter so a quarter of the warehouse was dedicated to his taxidermy treasure room. F*****g smelt like s**t in the summer but he was so proud of himself.
32
I used to work for a rural ISP. We had one access point with 13 customers, but only 12 IP addresses provisioned. This means only 12 out of 13 people could be online at any one time. Anytime a customer called from that service area, we'd login and reboot the tower's radios, kicking everyone offline to force DHCP renewals. It always meant whomever was calling in was able to get an IP and get online, but we *knew* that if all 13 customers wanted to be online at once, we wouldn't be able to service them. I brought it up with management, but they deemed it too expensive to address. I explained that it made us look like a fly-by-night shady as hell outfit. Since it was a rural ISP, I knew I'm not just talking to 1 person either, I'm talking to him, his wife, dog, kids, priest and 5 buddies from the coffee shop. Make a bad impression on one person and you might as well take out an ad in their local paper calling the whole town a******s. I handed out a lot of free month's of service working there and would often make the point credits aren't revenue for justifiability angry customers.
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