Times The Customer Was Absolutely Not Right
Moments when the staff barely survived.
Published 3 months ago in Funny
There’s a sacred saying that puts the customer on a pedestal, but sometimes that pedestal turns into a circus ring, complete with high-flying nonsense and epic stunts of entitlement. When logic checks out and patience runs dry, the myth of “always right” crashes like a bad joke.
This isn’t about mean tales or complaints, it’s a spotlight on those unforgettable moments when the customer wasn’t just wrong, but astoundingly wrong. It’s a wild ride through the clash of expectations and reality, where the truth refuses to wear a name tag.
Get ready, this one’s for the record books.
2
“Find My Coupon for Me!”: No Thanks, Sir
“A guy came in looking for a razor coupon that made it free. He couldn’t find it in the ad, so I said that it was in the newspaper. He shoved the ad at me, demanding I find it. I told him again that he needed to buy the paper to get it. He asked if I was serious, and I just walked away.”
4
Wine Bottle Rolls = Ugg Boot Tragedy
“I was working as a bagger at a grocery store when a rich mom comes up with 4 bottles of wine. She sets them all on the moving conveyor belt, which causes one to fall and explode. After cleaning up the mess, she finds a small wine stain on her Ugg boot. She goes to customer service and demands the store pay for her boots.”
6
She Called a Clearance Sale a Hate Crime
“A woman came in to return clearance books, demanding full price. We explained the policy, but she started yelling we were "stealing from her" despite the marked prices. The manager tried calming her down, but she screamed: "I'm Jewish, how dare you say 'final solution’!'” and threw herself on the ground."
8
He tried to make Barnes & Noble into the DMV
"I was working as a cashier at Barnes & Noble when a customer came in demanding I notarize documents. I explained that as a cashier, I wasn’t qualified to do that and that the store had never provided notarization services. He wasn’t having it and spent the next 15 minutes yelling at me."
12
Returned DVDs Looked Like They’d Fought a Lawn Mower
“I worked at a local video store. A guy came up angry that his DVDs were unplayable and wanted a refund. The discs were basically destroyed. I told him we couldn’t resell them, and he started yelling and pointing at me, even though I wasn’t the one who sold them.”
15
Transformers Cake Crisis Ends in Threats and Tears
“I work as a cake decorator, and one lady wanted a Transformers cake but didn’t like our options. I had to say no to other options due to copyright rules. So she ordered the option I have her. After she picked it up, she called saying the cake was ugly, and her son was crying. She even threatened to come in and smash the cake in my face!”
16
Ma’am, Your Husband’s Pajamas Are Screaming at Me
“I picked up a broken TV from an old couple. The woman demanded I fix it on the spot, but I explained it was beyond repair and needed replacement. Suddenly, her husband (moaning, drooling) appeared. She blocked the door, yelling for me to fix the TV, while he advanced toward me. I finally pushed past her and escaped to my van. As I drove away, she screamed at me while her husband staggered in the yard, pajamas open.”
18
They Shopped After Closing And Then Their Card Got Declined
“After closing, a family was still shopping. I told them we were closed, and the older lady started yelling at me that they were coming to the register and that I was ignorant. This was at a dollar store where we counted items by hand, I had to count over 100 things while she yelled. Then, their card got declined, so they had to put everything back.”
19
“Black Coffee” Was Code for a Meltdown
“A woman came in clearly in a bad mood and ordered a large black coffee. After one sip, she demanded cream and sugar, claiming she meant a "black roast," not black coffee. When I calmly explained the mix-up, she cussed me out and said I needed better training.”
20
Take My Cash Over the Phone!
“Customer called, furious about why we wouldn’t accept cash payments over the phone, shouting that cash has a serial number and we had to take it. When I tried to explain how we can’t take ownership without having the physical money in hand, he got angry and told me not to get smart with him.”
21
Stepped Over a Fainted Woman to Get Rang Up Faster
“Waiting on an elderly lady who suddenly fainted and hit her head on the counter. While everyone was helping her stay calm and waiting for the ambulance, another woman stepped right over her and demanded to be rung up quickly because she was in a hurry.”
22
Dr. Oz Said It’s Trash, So She Cut the Line
“A lady cut the whole line the vitamin store, and demanded a return because she saw on Dr. Oz that her product didn’t work. When I asked if her doctor was Dr. Oz, she got furious and started acting like a child. The guy behind her calmly told her: ‘Calm the f*** down and wait your turn’.”
25
Court Summons = ID, Apparently
“While working in a general store’s hardware section, a group came in just before closing to buy cheap box cutters. My supervisor followed them while I stayed at the counter and asked for ID. The guy got angry, slapped down a court summons for assault as his “ID,” and refused to cooperate.”
26
"You Stole My Keys!” (They Were in His Pocket)
“A guy at Old Navy accused me of stealing his keys. I told him to check the changing room, but he didn’t find them and started yelling. The manager got involved, and the guy called the cops. Then, the manager found the keys in the customer’s back pocket.”
28
“Do You Even Speak English?”: Said to a Native Speaker
“Customer came in and demanded to know if I spoke English because she claimed she couldn’t understand me, despite me speaking clear English. She wanted to speak to my manager, who then tried to communicate with her in broken English to make fun of her."
30
No Electricity? Must Be Our Fault.
“I work tech support for a cable company. A customer called: his TV wasn’t working. It turned out his electricity was off. He argued with me for an hour, insisting that since he’s paying for the service, it should work regardless. He was convinced we were the only company that still required TVs to be connected to power."
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