Okay I know you guys pretty much all know I work in Windows and Doors for the local re-seller of Andersen Windows and doors.  Ive worked almost my entire work history and career in Retail, for whatever reason Im actually very good at dealing with people and helping them out, even if I hate every second of it usually.

  One of my biggest pet peeves is people who dont listen to you when you tell them something.  God knows its my job to make sure you get the message, but if you come in and say, order and window, and we tell you it should be in around the 15th of April well call you when it gets here, I think that sends a pretty straight forward message dont you?

  It means that your window will be here, at the earliest on the 15th of April.  If not I will likely call you on the 15th to tell you that your window is not here, and that I will be in touch when it comes in.  Once again I would assume thats pretty straight forward right?  Makes good common sense in my mind, and I would believe in anyone elses.

  So tell me, why do I end up, 9 times out of 10, receiving a call from you on the 13th asking if the window is on track?  I really dont know were not shipping by UPS or Purolator here.  Andersen has a transport division which handles specifically the delivery of windows and service parts to dealers like mine.

This is where I start to get annoyed with people.  Can I call up Andersen and see if the product is where it should be?  You bet I can.  Ever wonder how long a phone call for that purpose takes?  About 30 to 45 minutes.  What answer do I get?  Their on time and should be at your place on the 15th.

  Andersen ships their products the same way every time, and even uses the same drivers, so unless theres something major like an earthquake, tornado, flood, or serious accident on I-75 or something your windows will be here on or around the 15th damnit.  NO Im not making a call to Andersen Logistics to confirm it considering all they can tell me is that they are on track, no position, not how many times the driver has taken a shit, not even the amount of times hes pleasured himself as he drives his rig across country for you.  Oh yeah, and they contact me IF he falls behind ANYWAYS, like just about EVERY Logistics company in the world would, as they lose money when they are late, or the longer it takes to deliver something.

  Now we are finally at the day of Arrival, and other then the fact that you called and wasted 30 to 45 minutes of my time on the 13th, everything is going fine.  The Van (we call 53 tractor trailers Vans for some reason) has arrived, and we spent the better part of 3 hours unloading all the windows by hand.  Now I have a MOUNTAIN on paperwork to go through and contact all the people who have had product come in.

  I literally have at least 50 to 60 orders on my desk that I have to sort through and see who we can contact, who we can setup deliveries with and the approximate time we can deliver those things, as well as the people whose windows we have to do Build ups on or Jamb to fit the walls in their houses.

  So you call me again.  IS my window there.  Pretty sure it is, but I havent even had a chance to sit down and start getting through this paperwork.  I will call you when I know for certain that your window is here and we can setup delivery or pickup at that time.  Have I mentioned that likely you havent even paid for this thing yet?  Doesnt it follow that if you havent paid we want to get this sorted out and have you come in so we can get paid for this product sooner rather then later?  Then why the hell do you feel the need to call me 8 times to see if I found the paperwork yet?

  Fast forward a day, Im still trying to get through the paperwork, as I was sidetracked by about 100 things yesterday, as this is the busy season for builders, BTW anything from Spring right through to snow being on the ground is the busy season just FYI.  I have not had a chance to get to your window to make sure its here yet, Hence why I havent called you yet.  Your response?  Calling ever half hour and leaving no message when I dont pickup.

  I know Im pretty mean by not picking up the phone, but I make it a rule that if Im helping someone out in the showroom I dont answer the Phone.  These people DROVE all the way here to talk to me, you only picked up a phone, sorry.

  Then again if you had just been patient I was getting back to the paperwork as Soon as I was done with the people in the showroom.  But by calling several times now you have stretched out their time in my showroom as I have to discuss with them why I dont answer the phone EVERYTIME you call.

  Chill the fuk out I will call you if your window is here.  Is that so hard to believe?