FTC Says Gyms Have to Make It Easier to Cancel Your Membership

Hey gyms: Everywhere else lets me cancel with an online form. Why do I have to write you a letter?

By Braden Bjella

Published 3 months ago in Wow

If you’ve ever tried to cancel a gym membership, you know that it’s unreasonably hard. Gyms’s profits rely on people paying for memberships and not actually going — so once you realize this scam and try to cancel, they’re understandably going to want to try to stop you from doing that.


To that end, gyms have made it very hard to end your membership — but the FTC’s new lawsuit against LA Fitness and other gyms might change that.


According to the FTC’s press release, “LA Fitness uses opaque and complicated methods to make it extremely difficult for consumers to cancel their memberships.”


The FTC’s complaint really makes you realize how much of a jerk a company can be before the government tells them to turn it down a notch. For example, LA Fitness made it difficult for consumers to cancel memberships by restricting in-person cancellations to one specific employee, while multiple employees could help customers sign up for memberships. Additionally, when you wanted to cancel, they would try to get you to do it via certified or registered mail — thus subjecting you to additional cost.


Oh yeah, they would also train employees to deny cancellation requests. Seriously, how is every cancellation not just a single website these days?

Scroll Down For More