Call center outsourcing solutions

India is one of the hotspots for global businesses for outsourcing their call center services. India incorporates technology and the experience required to meet the demands of global businesses of all sizes and industries. With a demand for a comprehensive range of call center solutions that caters to the specific requirement of different businesses, it has resulted in thousands of outsourcing call centers.

So, if you are thinking about getting the best call center customer service solution provider company in India, you are in the right place.

Let’s begin!

1. Aavaz

Aavaz’s call center outsourcing solutions

Aavaz is a customizable call center software platform that offers an inbound, outbound, and blended call center system. It has a rich set of features tailored to the specific needs of marketing, sales, and customer service departments.

Since Aavaz is a cloud-based system, it eliminates the need for telephony infrastructure on-site. It uses the company's existing Internet connections and includes an Android app that allows remote employees to connect to the system bypassing geographical limitations.

Aavaz offers an advanced dialer, PBX, IVR, voicemail, and other call center features. Whisper, Barge, and Listen-in are among the top features that help with agent training and performance reviews. Using the software, businesses can create their scheduling system based on staff availability and weekly shift specifications. Aavaz is appropriate for businesses that require only a few extensions, but it can scale up to hundreds of users.

Aavaz Call Center Outsourcing Solutions:

• Alerts / Escalation
• Blended Call Center
• Call Logging
• Call Recording
• Call Scripting
• Campaign Management
• Inbound Call Center
• IVR / Voice Recognition
• Manual Dialer
• Outbound Call Center
• Predictive Dialer
• Progressive Dialer
• Queue Management

1. CallHippo

CallHippo

CallHippo is a cutting-edge call center software that makes it easier to communicate with your customers. It is simple to use while also providing advanced features such as Power Dialer and Automatic Call Distribution. Sales and service teams can have more effective conversations with customers thanks to its extensive reporting and seamless integrations.

CallHippo provides a set of tools for business users to boost productivity and ensure that core functions are completed correctly. You can select the best pricing plan for your company based on its size and needs. CallHippo's automation further reduces the need for your employees to handle repetitive tasks. This allows businesses to focus on more important tasks, apply creative problem-solving skills, and minimize human errors.

CallHippo call center outsourcing solutions:

• Agent Interface
• Auto-Dialer
• Automated Routing
• Automatic Call Distribution
• Blended Call Center
• Call Center Management
• Call Logging
• Call Monitoring
• Call Recording
• Call Routing
• Callback Scheduling
• Caller ID
• Collaboration Tools
• Computer Telephony Integration
• Contact Management

1. Freshcaller

Freshcaller

Freshcaller is a cost-effective cloud-based call center training solution that makes it easy for businesses to connect with customers. Freshcaller provides customers with phone numbers and allows them to set up their contact center in a few simple steps with no phone hardware. It also integrates with many CRM and helpdesk applications, seamlessly working concurrently for sales and support teams.

Freshcaller is a comprehensive call center solution that assists businesses in reaching out to their customers via inbound or outbound phone calls. In addition, this cloud PBX system can also be used by a company's internal support and marketing teams to answer prospects' questions and determine their buying intent.

Freshcaller's cloud PBX system has a global reach and can be fully customized to meet your company's needs. Users can customize everything from business hours to greetings and queue messages.

Freshcaller call center outsourcing solutions

• Access Controls/Permissions
• Activity Dashboard
• Alerts / Escalation
• Alerts/Notifications
• Audio / Video Conferencing
• Automatic Call Distribution
• Blended Call Center
• Call Center Management
• Call List Management
• Call Logging
• Call Monitoring
• Call Recording
• Call Reporting
• Call Routing
• Call Scripting

Conclusion

Outsourcing call centers solutions to India is better for large corporations and small businesses that face significant differences in maintaining high-end infrastructure and large workforce pools. The Indian contact center's wide range of outsourced call center services ensures that the resources used in the entire business operations are managed efficiently at all levels.

If you want to have all your current and future business telephony needs met at one place with customized call center solutions, contact Aavaz FreePBXtoday!