The best free virtual PBX system

Private Branch Exchange (PBX) has been used as a business phone since the early 90s. The enterprise-grade phone system has only gained more popularity with constant evolution. Businesses must ensure that the PBX they use should meet all of their requirements, just as they must with all other tools.

In total, there are 5 types of PBX systems to consider, but not all of them will meet your needs. Currently, the best free virtual PBX system is cloud-based PBX. However, each business has unique needs.

Let's start with the functionalities of a PBX system before looking at the different types of PBX.

Key Technical Functions of a PBX system includes:

• To create connections by switching between phone users.
• Ensures that the connection is maintained
• When a user hangs up, the connection must be properly terminated.
• To keep track of the calls' quantities, statistics, and metering.

Other Functionalities of PBX includes:

• Provide a single number for external callers to dial to reach all company employees.
• The Automatic Call Distribution (ACD) feature distributes calls to answering team members.
• Automated call answering.
• Allow customized business greetings to be used when answering calls.
• Provide features for managing system calls.
• While waiting for an agent, put external callers on hold and play music or customized commercial messages for the caller on hold.
• When an external caller leaves a voice message for any extension, record it.
• Calls are transferred between internal extensions.

5 Types of PBX System

1. Traditional PBX

Traditional PBX

A legacy phone structure has multiple phone lines that divide multiple extensions. In the past, businesses used this type of PBX system to conduct communication activities. Businesses had to perform regular maintenance to ensure maximum efficiency.

A traditional PBX system is costly due to expensive hardware and the time-consuming installation process. Businesses that use a traditional PBX system rely on third-party for upgrades.

2. On-Site PBX

On-site PBX

An on-site PBX system is located on the business premises. This PBX system requires dedicated telephone wiring maintained by the business with a full-time PBX technician. On-site PBX uses Public Switched Telephone Network (PSTN) and Integrated Services Digital Network (ISDN).

The primary reason why businesses opt for an on-site PBX system is that it gives total control over their phone system. Since it provides businesses with server ownership, it also has a cost-saving appeal in that aspect.

3. Hybrid PBX

Hybrid PBX

Hybrid PBX is a mix of legacy and on-site PBX systems. It allows businesses to use Voice over Internet Protocol (VoIP) technology with their legacy system. Hybrid PBX uses PSTN and Session Initiation Protocol (SIP) to communicate.

Key benefits of the Hybrid PBX system include flexibility. Hybrid PBX allows you to switch to other networks when issues with legacy PBX and IP networks. This PBX system is great for businesses with multiple locations. Communication within a company despite different locations is free.

4. Hosted PBX

Hosted PBX

Hosted PBX is a type of virtual PBX that uses existing broadband service. Unlike the above-mentioned PBX systems, it doesn’t require physical hardware. This means that businesses need third-party software or hardware communication for deployment.

All communication is performed through SIP trunks, eliminating telephone lines. The installation is plug-and-play with pre-configured IP phones. Hosted call center solutionuses PBX solutions to boost your business operation. Businesses that use hosted PBX systems can host their services on any server like inbuilt or third-party.

5. Cloud PBX

Cloud PBX

Cloud PBX is currently the most up-to-date PBX available. The best free virtual PBX system allows you to manage your PBX activities through cloud-based technology. It allows businesses to overcome cost constraints and save physical space.

The best free virtual PBX system is compatible with any device. You get amazing customization and integrate your system with important business tolls using an application programming interface (API).

With the best free virtual PBX system, you don’t have to deploy cloud-based PBX anywhere. The best free virtual PBX system allows you to manage your call flows using a virtual interface on your laptop in a software form.

Why Choose FreePBX Aavaz as your PBX System?

Aavaz PBX

Businesses prefer the best virtual PBX system to enable agile business communications. Software solutions make any business more flexible, scalable, and cost-effective. You can achieve this with Aavaz’s best free virtual PBX system that is cloud-based.

With Aavaz, your employees can use the best free call center telephony system with one centralized platform to meet your business communication needs.

Contact Aavaz today, the best free virtual PBX system provider!